Privacy policy

Last Updated: February 1, 2026

BigLoads Merch (“BigLoads Merch,” “we,” “us,” or “our”) operates this website and online merchandise store (the “Store”), including all related content, features, tools, products, and services (collectively, the “Services”). The Store is powered by Shopify Inc. (“Shopify”), which provides the ecommerce platform that enables us to offer the Services.

This Privacy Policy describes how personal information is collected, used, disclosed, and processed when individuals visit, interact with, or make purchases through the Services, or otherwise communicate with us. If there is a conflict between this Privacy Policy and any other terms or policies, this Privacy Policy governs with respect to personal information.

By accessing or using the Services, individuals acknowledge that they have read and understand this Privacy Policy.

1. Personal Information We Collect

“Personal information” means information that identifies, relates to, describes, or can reasonably be linked to an identifiable individual. It does not include de-identified or aggregated information.

Depending on how the Services are used, we may collect the following categories of personal information:

Identifiers and Contact Information

Name
Billing and shipping address
Email address
Phone number

Financial and Transaction Information

Payment card information (processed securely by third-party payment processors)
Transaction history, order details, refunds, exchanges, and confirmations

Account Information

Account credentials (such as username and password)
Preferences and settings

Commercial Information

Products viewed, added to cart, wishlisted, purchased, returned, or exchanged

Communications

Information provided when contacting customer support or otherwise communicating with us

Internet and Device Information

IP address
Browser type
Device identifiers
Network and usage data

Usage and Interaction Data

Pages viewed
Actions taken on the Services
Referring URLs
Date and time of interactions

Inferences

Inferences drawn from activity on the Services to personalize content, marketing, or product recommendations

2. Sources of Personal Information

Personal information may be collected from the following sources:

Directly from individuals (e.g., account creation, purchases, communications)
Automatically through cookies, pixels, tags, and similar technologies
From Shopify and other service providers acting on our behalf
From advertising, analytics, and marketing partners
From third parties where permitted by law

3. How We Use Personal Information

Personal information may be used for the following purposes:

Providing and Operating the Services

Processing orders and payments
Fulfilling purchases, shipping, returns, and exchanges
Managing accounts and preferences
Providing customer support

Improving and Personalizing the Services

Enhancing functionality and performance
Remembering preferences and past interactions
Recommending products

Marketing and Advertising

Sending promotional emails or messages
Delivering targeted or interest-based advertising
Measuring marketing effectiveness
Retargeting based on interactions with the Store

Marketing communications may be opted out of at any time using provided unsubscribe mechanisms.

Security and Fraud Prevention

Detecting and preventing fraudulent, illegal, or unauthorized activity
Protecting the integrity of the Services

Legal and Compliance Purposes

Complying with applicable laws and regulations
Responding to lawful requests from authorities
Enforcing terms and policies

4. Disclosure of Personal Information

Personal information may be disclosed to:

Shopify, as the ecommerce platform provider
Service providers (e.g., payment processors, shipping partners, analytics providers, IT vendors)
Marketing and advertising partners, including for interest-based advertising
Affiliates within the BigLoads corporate group
Legal or governmental authorities when required by law
Third parties in connection with business transactions (e.g., merger, sale, bankruptcy)

Third parties process information according to their own privacy policies.

5. Advertising, Tracking, and Cookies

The Services use cookies and similar technologies for functionality, analytics, and advertising. These technologies may support:

Targeted advertising
Retargeting across websites and platforms
Conversion tracking
Analytics and performance measurement

Depending on jurisdiction, individuals may opt out of certain advertising uses.

6. California Privacy Rights (CCPA / CPRA / CIPA)

Under California law, California residents have specific rights regarding personal information, including:

Right to Know / Access
Right to Delete
Right to Correct
Right to Data Portability
Right to Opt Out of Sale or Sharing for cross-context behavioral advertising
Right to Limit Use of Sensitive Personal Information, where applicable
Right to Non-Discrimination

BigLoads Merch does not knowingly sell or share personal information of individuals under 16 years of age.

Global Privacy Control (GPC)

Where required by law, Global Privacy Control signals will be honored as an opt-out of sale or sharing for the detected browser or device.

7. Children’s Information

The Services are not directed to children and BigLoads Merch does not knowingly collect personal information from children under the age of 16. If such information is discovered, it will be deleted.

8. Data Retention and Security

Personal information is retained only as long as reasonably necessary to:

Provide the Services
Meet legal obligations
Resolve disputes
Enforce agreements

Reasonable administrative, technical, and physical safeguards are used, but no method of transmission or storage is completely secure.

9. International Transfers

Personal information may be transferred, stored, or processed outside an individual’s country of residence. Where applicable, recognized legal safeguards such as Standard Contractual Clauses are used.

10. Third-Party Links

The Services may contain links to third-party websites. BigLoads Merch is not responsible for the privacy practices or content of those third parties.