Shipping policy

Last Updated: February 1, 2026

BigLoads Merch operates as a print-on-demand merchandise store. All items are produced specifically for each order once it is placed. This Shipping Policy explains how orders are processed, fulfilled, and shipped.

Order Processing Time

All BigLoads Merch products are made to order.

Production Time: Typically 2–7 business days
Production begins after payment is successfully processed
Orders cannot be modified or canceled once production has started

Production times may increase during high-volume periods or holidays.

Shipping Time

Once an order has completed production, it will be shipped via a third-party carrier.

Estimated Shipping Time: 3–7 business days (domestic U.S.)
International shipping times may vary by destination

Shipping times are estimates and not guaranteed.

Shipping Rates

Shipping costs are calculated at checkout based on order size, destination, and shipping method selected.

Tracking Information

When available, tracking information will be provided via email once the order ships. Tracking updates may take up to 48 hours to appear.

Shipping Delays

BigLoads Merch is not responsible for shipping delays caused by:

Carrier delays
Weather events
Customs processing (international orders)
Incorrect or incomplete shipping addresses provided at checkout

Incorrect Address or Failed Delivery

Customers are responsible for providing accurate shipping information.

Orders returned due to incorrect or incomplete addresses may require additional shipping fees for reshipment
BigLoads Merch is not responsible for lost packages due to address errors

Lost or Stolen Packages

If a package is marked as delivered by the carrier but not received, BigLoads Merch is not responsible for lost or stolen packages.

Customers are encouraged to contact the carrier directly and check with neighbors or local delivery locations.

International Shipping

International orders may be subject to customs duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the customer.

BigLoads Merch is not responsible for delays caused by customs processing.

Damaged Packages

If an order arrives damaged, customers must contact BigLoads Merch within 14 days of delivery and provide photo evidence of the damaged item and packaging.