Refund policy

Last Updated: February 1, 2026

BigLoads Merch operates as a print-on-demand store. All merchandise is produced specifically for each order once it is placed. Because of this, all sales are final, except as outlined below.

All Sales Are Final

Due to the custom nature of print-on-demand products, BigLoads Merch does not accept returns or offer refunds for:

Incorrect size selection
Incorrect color selection
Buyer’s remorse or change of mind
Items that do not fit as expected
Minor variations in color or placement that occur during printing

Customers are responsible for reviewing product descriptions, sizing charts, and order details before completing a purchase.

Eligible Refunds or Replacements

BigLoads Merch will issue a refund or replacement in the event of:

Damaged items
Manufacturing defects
Misprints
Incorrect item received

Reporting an Issue

To be eligible for a refund or replacement:

The issue must be reported within 14 days of delivery
Clear photo evidence must be provided showing the defect or error

Requests submitted after this period may not be eligible.

No Returns Required

In most cases, defective or incorrect items do not need to be returned. Once the issue is verified, BigLoads Merch will issue a replacement or refund at its discretion.

Shipping Issues

BigLoads Merch is not responsible for delays caused by carriers, incorrect addresses provided at checkout, or lost packages marked as delivered by the carrier.

If a package is returned due to an incorrect address, reshipment costs may apply.

Refund Processing

Approved refunds will be issued to the original payment method and processed in accordance with the policies of the payment provider. Processing times may vary.